Introduction

The London Borough of Tower Hamlets is a vibrant community with more than 200,000 residents. Tower Hamlets Council provides the local community with various benefits, including a number of vital transport services to its residents. These services include transport for children with special educational needs, community transport, and mobility bus services.

Challenge

In 2018 the council were looking for a company with the capability to support its delivery of community transport services whilst providing safe and reliable passenger journeys for the local community. This includes services for:

  • Children and young persons with special educational needs and disabilities
  • Adults accessing community support services, such as respite centres
  • Other requirements for children’s services and adult social care

Solution

In 2018 we supplied the council with three minibuses on our short-term rental agreement, assisting the council in delivering some of these vital services to the local community. Due to a growing demand for community transport services within the Borough, in 2019 it became necessary for the council to start a tendering process for the supply of fifty-nine vehicles for these services.

Following a very competitive tender process, we were awarded the tender in 2020. Since then, we have supplied the council with a wide range of vehicles ranging from van-based and coach-built accessible minibuses to midi coaches.

Results

Our partnership with the council continues to strengthen, as it continues to benefit from our flexible hire solutions. The vehicles have been supplied to the council on our flexible and cost-effective operating lease and short-term rental agreements. Based on fixed monthly payments and minimal capital outlay it frees up money for the council to invest in other areas of its business.

Partnering with us has enabled the council to respond to an increase in the demand for community transport. It has given the council access to the latest technology in vehicles and has allowed it to continue to offer safe, reliable, and comfortable transport services to its residents.

“DAWSONGROUP BUS & COACH HAS BEEN A GREAT ASSET TO THE LONDON BOROUGH OF TOWER HAMLETS.

We started off with three buses on short-term hire and in 2020 awarded Dawsons a contract to supply our bus fleet of 59 vehicles through a competitive tender process. We have a dedicated contract manager and support team that provide excellent customer service on every occasion.

With our growing confidence in Dawsons, we took the decision to rent a further two compact sweepers from their emc division for our street cleansing service and I’m pleased to say the service and aftercare have been great!“

Saad Miah, Fleet & Depot Coordinator, London Borough of Tower Hamlets

For more information on how our flexible solutions can help you achieve your goals, leverage your business, and adapt to an increasing demand for passenger transport within your industry, get in contact with our team today.